Who could imagine, eh?
I suppose "improving the buyer experience" blah, blah, blah... is going about as well as "Disruptive Innovation" is. lmao!

Here is the nitty-gritty from the report at zd.net:

eBay fell 5 percent to 78 in the fourth quarter. That tally marks an all time low. For eBay, that ACSI decline could be worrisome. Here’s what Claes Fornell, Director of the National Quality Research Center, Stephen M. Ross School of Business, had to say in his commentary:

"For eBay the news is more troublesome. Its ACSI score fell by 4% to 78, a record low for the company, 11% below Newegg and at the bottom of the online retail category. Much of the decline in customer satisfaction appears to be related to complaints about its system, prices, seller defections and the fact that its auction-based business model seems to have lost some of its luster.  Revenues fell 7% in the fourth quarter, marking eBay’s first ever negative year-on-year quarter, and stock price declined almost 60% in 2008."

There is also a chart over there.

 We here at the Cappnonymous Research Labs have also been conducting some in depth studies of various metrics often overlooked in today's internet business climate. Rather than make a lengthy post full of boring charts and graphs, we have decided to release our findings in a new video, coming soon.

Don't touch those dials!

http://budmalcolm.bravejournal.com/entry/29953

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