8.25.09

05:49:07

Another Epic Fail for Ebay and Paypal Customer Service - PayPal Thieves!

From the PayPal forum at ebay community forums.

Looks like bad advice dispensed by ebay and Paypal Customer service reps just cost someone $9400.00.

Read it carefully. You will see that BOTH ebay and Paypal reps gave their official blessings BEFORE the man paid, and got scammed.

Also note the references to missing posts, transaction details,  the constant barrage of likely paid shill pettifoggers trying their best to derail the topic, badger the victim, and cast blame upon the victim.

Does this sort of thing strike anyone as an indication of an outfit to be trusted?
A safe and honest platform? Knowledgeable staff?
(full page screencapture below the 1st three posts in text here by the victim)

PayPal Thieves
Aug 21, 2009 1:08 PM

I just got a notice today saying Paypal is not covering me for an empty box I recieved that was supposed to contain a Rolex watch. I've lost $9400 because PayPal states I didn't submit a Police Report in time. I filed the report and gave them the number the day they asked for it. I also told them that it would take 3 weeks for the police to process the request for a printed copy. I faxed them the actual request which stated it would take 3 weeks. I can't make the police go any faster. Paypal is using this as an excuse to steal almost $10,000 from me. I want everyone to be aware that Paypal WILL STEAL from you.

Re: PayPal Thieves Aug 21, 2009 1:16 PM

Continued...

I'm a little stressed out right now...Just got off the phone PP and the rep told me it's not the fact that they don't believe I was scammed, she said the "review department" has made this decision regardless. The day I spoke to PP and gave them the Police Report number and the Officers badge She told me that if they needed more information they would send me an Affidavit to sign. That conversation has apparently disappeared. I've never met more devious and blatant liars in all my life.


Re: PayPal Thieves Aug 21, 2009 1:27 PM
My Story in a nutshell...

I had been watching the auction for this watch for almost 2 weeks and 3 different auctions. He had listed it a couple of times but had relisted it stating that people were “fake bidding” on it and not intending to pay. I had submitted an offer for it on one of those listings and that’s how He originally got my Ebay Id and email address. He sent me a message saying He would send me a “second chance offer” and I could buy it that way. He sent me a second chance offer to which I phoned Ebay again to find out if it was legitimate which they said it was so I accepted his second chance offer but it was for an amount higher than what the Ebay/Paypal buyer protection would cover so it was cancelled. I had told him from the outset that there was absolutely no way I would purchase the watch unless it was covered by Ebay/Paypal buyer protection. I even went so far as to call Ebay and Paypal 3 times in regards to it. I gave them the listing ID and asked if I was covered and if they thought it was legitimate. Each time they said it was and even if it wasn’t I was still covered under Buyer Protection because I was buying it on Ebay.com and paying via Paypal.com. I made the purchase after being assured by both Ebay and Paypal via phone that I was indeed protected and that it looked legitimate.

I woke the next morning to an email from Ebay trust and safety:

MC139 NOTICE: eBay Communication Partner Warning

Dear robd* (********@gmail.com),

Our records show that you recently received an email from timefusion21 through the Ask Seller a Question or Contact eBay Member features. This email may be fraudulent and an attempt to do one of the following:

What followed was a standard Ebay Fraud form letter stating what I should do if I’ve sent payment and a few other suggestions that were of no value what so ever.

I logged into my Ebay account and sure enough the user “timefusion21” had been removed and there was no record of my transaction with him. Well I should say there is no record I can see. There was no reason given why He was removed or what I should do about the almost $10,000 US dollars I had sent him 8 hours ago just a link saying “This item is invalid” I have since heard nothing from Ebay regarding this user or my dealings with him.

I immediately called Paypal and told them what was happening. She said the money was still in his (timefusion21/Tay Hian Chye) Paypal account and that I should file an “Item not received” claim which I did during that call.
Paypal claim # PP-728-790-565 I was then told to wait a few days to see if anything arrived. I had received a Fedex tracking number but when called Fedex they told me that anybody can walk into any Fedex store and pickup a waybill and use the tracking number which is exactly what he did. The actual package I received wasn’t picked up by Fedex in Singapore until Jun 20th at 12:50pm. So, He sent me an empty box 2 days AFTER He was removed from Ebay and I had opened the claim, it’s like He knew He had to send something or his scam wasn’t going to work.

On June 23rd I received a Fedex package with an empty generic watch box which I will send you pictures of. The person who signed for this package was also an eye witness to me opening this package and revealing an empty purple watch box. As you can clearly see from the pictures it has nothing to do with a Rolex watch. Also on the waybill he wrote “sample Daytona watch box” which you can clearly see from the pictures. I spoke to Fedex and they told me that there was no way Fedex would ship a Rolex watch Internationally, it’s against their policies. They also said it would be impossible for any watch to clear through their customs inspection without duty and brokerages fees applied.
I don't know why I feel I need to vent here but I have to tell people that Paypal will not protect you. they don't care about you and don't ever use them for anymore than a couple hundred dollars.


UPDATE: 09-30-2009

There has been further developments, image now replaced with updated version
View the original image which was here

View a Google cache page which shows OP's original post #7, which was deleted for mysterious reasons.

PayPal Thieves, Liars! Paid Trolls! Ninnies! Strike Again!

No word on what ebay and Paypal plan on doing with their cut of the scam.    lol

http://budmalcolm.bravejournal.com/entry/35773

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